Support & policies

Orders are packed and dispatched within 1–2 business days. Available shipping services, delivery estimates and any applicable taxes are calculated on the secure payment page before you pay.

Unopened rolls can be returned within 30 days of delivery for a refund of the product price. Opened rolls can't be returned for hygiene reasons. If something arrives damaged or incorrect, contact us and we'll replace it.

Once your order is placed you'll receive a confirmation from our payment provider, and tracking details as soon as your parcel leaves the warehouse.

We collect the details you give us when you contact us or place an order — name, email, delivery address and payment information — to fulfil your order and provide support afterwards. Payment details are processed by our payment provider and are never stored by this store.

If you sign up for our email list we use your address only to send taping guides, recovery tips and product news. Every email includes an unsubscribe link, and we never sell or rent your details to anyone.

We keep order records for as long as tax and accounting rules require. You can ask us to access, correct or delete your personal information at any time by contacting us.

Prices are shown in US dollars and may change without notice. An order is accepted once payment is approved; if we can't fulfil an order we'll refund it in full.

Mobility Tape is a topical, non-invasive treatment and is not a substitute for medical care. Stop using it if you experience skin irritation, and speak to a qualified practitioner about pain or injury.

All product names, copy and imagery on this store are the property of Mobility Tape and may not be reproduced without permission.

Send us a message and we'll get back to you, usually within one business day.